Complaints

If at any point an authorised user becomes unhappy or concerned about the service "Garfield" has provided, it should inform Garfield.Law Limited immediately so that GLL can do its best to resolve the problem.

In the first instance, authorised users may please feel free to send an email to complaints@garfield.digital. If the authorised user would like to make a formal complaint, then it can upon request read GLL's full complaints procedure. Making a complaint will not affect how "Garfield" operates.

In addition, you have the right to complain to the Legal Ombudsman, who can be contacted at: Legal Ombudsman, PO Box 6806, Wolverhampton WV1 9WJ. Any complaint to the Legal Ombudsman must usually be made within six months of the date of our final written response to your complaint. However, you can use the Legal Ombudsman if the complaint has not been resolved to your satisfaction within eight weeks of being made to us.

Complaints to the Solicitors Regulation Authority

You have the right to complain to the SRA if you are, for example, concerned that we have been dishonest, discriminated against you because of a protected characteristic, or otherwise breached the SRA's rules. The SRA can be contacted:

• By post at the Solicitors Regulation Authority, The Cube, 199 Wharfside Street, Birmingham B1 1RN
• Phone: 0370 606 2555
• Via its website at www.sra.org.uk